When a member faces any kind of problem using Magento they should raise a question in our help channel
There is no limit to the number of questions members can ask
We will initially attempt to resolve the problem via our help channel
If the issue persists we will hop on a call in order to screen share with the member
Members have access to a Magento expert 24/7
During regular business hours (9-6 / Mon-Fri) members can expect a response within 1 hour
Outside of regular business hours (9-6 / Mon-Fri) we will endeavour to respond within a similar timeframe but may take up to 4 hours
Feel free to book a call with us prior to purchasing so we can answer any of your questions